Terms & Conditions
Obligations to our customers
NearU – will arrange for collection from Near U Point (refer to our Network) and delivery of the consignment/s, offering a third-party broker service with major reputable cartage agents.
NearU – DOES NOT come into direct contact with the consignment/s but arranges the shipment through any one of the cartage agent that we hold an account with.
The cartage agent has the right to refuse a consignment for given reason such as insufficient packaging or the consignment being too large. In addition, NearU has the right to refuse any order/user from our system.
All queries/claims must be directed through NearU, who will then contact the relevant cartage agent on the sender’s behalf.
All consignment must be properly packed/ wrapped and with appropriate protection for any fragile items. Relevant labels, documents for use to move the consignment for both cartage agents and/or statutory requirement is made mandatory.
As the sender of a consignment, you need to drop off the consignment at your preferred NearU Point at your convenience.
Consignment dropped off at NearU Point will be picked up and arrange for forward delivery.
If you fail to collect your consignment within 7 days from the day it arrives at the destination Collection Point or unable to receive your delivery, you may contact NearU to remedy for an alternative. This is subject to NearU approval.
Our automated system deducts account credits for payment at the end of your order.
Tracking of consignment can be easily accessible via NearU mobile application or thru our website.
Prohibited Items & Items with limited liability
Please note that certain items are Prohibited Items and cannot be sent by any of our services. Check your item against the prohibited item list ( please refer to Prohibited Item List ). If any one of the following items in this list is collected by cartage agent, you are then liable to be surcharged and your parcel returned. No refund of postage will be made and compensation claims will be void. We have the right to dispose of any Prohibited Items, in whole or in part, as we decide and reserve the right to charge you for any reasonable costs we incur in doing so.
It is of the customer’s responsibility to either read the terms and conditions or to contact us to validate if your consignment is acceptable.
NearU have the right to intercept, hold and investigate the contents of any consignment that is suspected to contain prohibited items and/or is suspected to be related to a case of fraud. Local Authority will be notified if necessary.
Purchases & Payments
NearU services can be purchased and/or subscribed using in App post-paid or pre-paid method, which latter translated as credit balance in your registered Account with a valid registered mobile number. Payment for purchases can be made thru Credit cards/Debit cards or Bank Accounts.
Post-Paid, offers as when required service from NearU, purchase the service from the App and you will be guided to proceed check out and payment process. The complete process and issuance of NearU’s tracking in associating into your User Account is deemed successful and such transaction shall be transacted in your banking account or credit cards/debit cards.
Pre-Paid, you can purchase credits from NearU for better convenience and promotional rate may be applicable. Upon successful purchases, the purchased credits will immediately reflected into your registered User Account in the App.
Generally, Parcel will be delivered to its recipient accordingly to the following lead time, subject to services purchased vis-à-vis the geographically route. 2 days within Malaysia cover major cities, 2-4 days for suburb of any major cities. Rural area may requires additional time, within 7 days. International Shipment on an average of 5 days.
Shipment charges are calculated according to the higher of actual or volumetric weight and any Shipment may be re-weighed and re-measured by related courier to confirm this calculation. Shipper shall pay or reimburse the courier for all Shipment charges, ancillary charges, duties and taxes owed for services provided by the courier or incurred by the courier on Shipper’s or Receiver’s or any third party’s behalf and all claims, damages, fines and expenses incurred if the Shipment is deemed unacceptable for transport.
If a Shipment combines carriage by air, road or other mode of transport, it shall be deemed to have been carried by air.
Custom Clearance: You are pre-paying for the postage charges of your consignment/s only. NearU have no control over any customs queries or charges that may arise. Customs charges must be paid in addition by the receiver when delivery is made. NearU reserves the right to pass these charges directly onto the person that placed the order. If you do not wish to pay the charges and the consignment is returned, all return charges will also be passed on.We shall not be responsible for any local customs charges, import taxes or duties, temporary import export charges, shipment return charges or any similar charge(s) incurred through our carriage and/or delivery of any Consignment and you must satisfy yourself as to whether any of these charges will become due, and if so in what amounts, before completing an order with us.If any such charges become due as a result of our carriage and/or delivery of a Consignment on your behalf and are charged to us by any competent authority you agree to reimburse us fully in respect of the same within 7 days of our demand.
We charge for our Service(s) based on the dimensions and weight of each Consignment. We may check the dimensions and/or weight of each Consignment. In the event we find that the dimensions and/or weight of a Consignment have been under declared by you when checked by us, you agree:
- That the dimensions and/or weight that we reasonably determine may be used for the purpose of the calculation of our charges;
- We may charge any price difference to you in accordance with our current rates and may also charge an administration fee for correcting such underpayment/additional charge (together, “Additional Charges”);
- To agree to charge the Additional Charges. If the Additional Charges (whether whole or part) cannot be paid by this means, the balance is due within 7 days of a relevant invoice being issued to you; and
- We may suspend your NearU account until the Additional Charges are received by us. If we exercise this right we shall not be liable to you in any circumstances for any costs or losses arising directly or indirectly that you may suffer as a result of the suspension.
By entering the weight and dimensions of your consignment/s you are pre-paying for the postage. If the consignment/s is heavier or larger, extra charges for the additional weight will be charged to the consignor’s account. Additional charges will be at NearU’s normal rate. NearU’s Customer Experience team will be in contact with consignor when cases on weight discrepancy happens.
Shipments with weight discrepancy/dispute will be place on hold and held in NearU’s custody. Unclaimed parcel of over 30 days will be disposed and no longer be valid for claims.
An extra charge for redelivery of any shipment may be done, if the shipper or a person representing the shipper was not available at the shipment venue during the period set for collecting the shipment (both which were set during the shipment order).
An extra charges may be made towards shipments that are meant to be sent to, or collected from, outskirt areas. This will be calculated in the quoting system at the time of booking.
The automated system books and charges for the delivery. If the consignment/s has to be returned, then the return charge is chargeable.
You are pre-paying for the postage charges. Any customs charges will be passed on in addition, should they arise.
We may supply documentation to accompany your shipments. You will be advised of this at the time of ordering. This documentation must go with the shipment, if not your shipment could be delayed and the carrier may charge you a higher premium directly.
Delay / Damage / Loss
Any item that is listed in our prohibited items, will be exempted from any claim against delay, damage and loss. Please check our Prohibited Items list for more information.
Your consignment/s must be packed to a professional standard. Any claim resulting from a parcel that is not packaged to a professional standard will be rejected. All items must be packed in a double walled box with further padding surrounding the item. Please see our recommended packaging guidelines.
In the event of damage all packaging must be kept for inspection. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved / repaired or if the packaging is not kept, the claim will be rejected.
Any item travelling through our services must be able to withstand a short drop, fragile items should not be sent though our services. Any item that is damaged as a result of a fall, with the packaging intact will therefore be declined. Please see our packaging guidelines for details on how to package your items correctly.
If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product.
If the box or packaging is clearly damaged on delivery, it is of paramount importance the recipient must sign for as ‘DAMAGED’ otherwise any claim for damage will be refused. It is the sender’s responsibility to inform the recipient of these terms and conditions.
All lost and damaged parcels have to be reported sooner possible to NearU. Lost and damaged parcels reported after delivery or collection will not be eligible for the compensation claim.
Please state your NearU order/tracking number and a detailed description of the claim / complaint. Allow 2 working days for us to review all details of the claim before we contact you.
Liability & Claims
NearU’s liability is strictly limited to direct loss and damage of the shipment. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to NearU’s attention before or after acceptance of the Shipment.
- Once payment for a top-up package is completed, NO refunds will be given
- Credits for an account are ONLY valid for a year after the previous top-up payment date.
- After a year, the credits will expire. If there is no additional top up in 2 months period, the credit will be permanently erased.
Each service comes with a limited amount of Transit cover. If you require coverage on the full amount then you must cover the full value of the shipment as the additional cover replaces the inclusive liability cover.
Transit cover applies to per consignment only and not per parcel within a multi-parcel consignment.
In the event of a claim, a cost invoice will be needed to prove the value of the consignment/s and photos must be supplied for all damage claims.
If the item is not sufficiently packed, the claim will be rejected. Please check our guidelines before ordering.
If the item is not correctly labelled, the claim will be rejected.
Please check our Prohibited Items list to see if you are able to make a claim.
Any item that is listed in our Prohibited Items section will be exempt from our liability cover.
Please state your NearU order/tracking number and a detailed description of the claim/complaint. Allow 2 working days for us to review all details of the claim before we contact you.
Each individual is only allowed to have ONE personal and ONE company account with NearU. Shipments with duplicated accounts will be cancelled and the account will be suspended without prior notice. Shipments under delivery will be held in NearU’s custody. Unclaimed parcel of over 30 days will be disposed and no longer be valid for claims.
NearU strictly prohibits unauthorized reseller from reselling any form of NearU services. NearU reserves the right to terminate, suspend, or otherwise limit unauthorised reseller or its customers’ access to NearU without refund to remaining credit balance. NearU shall have no obligation to maintain any messages or other content in suspended, restricted, or terminated accounts, or forward any unread or unsent messages to unauthorised reseller, a customer, a user, or any other party.
The person placing the order is responsible for the information entered. NearU will not be held responsible for wrong information that is entered and no refunds will be given in this instance.
You are pre-paying for the postage charges and NearU applies these charges on your behalf to our account with the relevant carrier. We are not liable for any customs charges that may arise.
Liability is limited to the negligence of the company carrying the goods. This is then limited to the customer who placed the order with NearU.
Loss or damage under the following conditions will not be covered:
Act of God
Consequences of war
Insufficient packaging / Incorrect labelling
NearU will deal with the person who placed the order only.
Liability is limited to the cost of sending the item only and to the insured value if a claim is raised. We will not be liable for any further claim for any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the service you ordered.
You may also find some useful information in our Frequently Asked Questions about our services
Unless specifically agreed otherwise, “working days” do not include Saturdays, Sundays or public holidays.
We will not provide any refund or reduction of charges if we receive less than the number of parcels for which you have contracted.
If at any time courier companies are prevented or delayed from starting, carrying out or completing any of the services because of a strike, lock out, labour dispute, weather conditions, traffic congestion, mechanical breakdown or obstruction of any public or private road or highway or any other cause beyond their control, you shall have no claim for damages against us for any loss that you may suffer as a result PROVIDED that, where the delay is caused by the mechanical breakdown of one of courier vehicles, they shall use their best endeavours to provide a replacement vehicle with the minimum delay practicable.
We shall not in any circumstances be liable for any late delivery or missed delivery or failure to deliver caused by or contributed to by any deficient or ambiguous labelling of a consignment and you agree to be responsible for ensuring that such labelling is clear and unambiguous.
Closure of account
Account holder may close their NearU account in accordance with the Terms and Conditions stated under “Closure of account” clause. Account holder shall pay off any remaining charges, dispute fee or administration fee as given upon termination.
Account closure may subject to administration fee.